Faq

Gift Delivery is one of the prominent online stores, delivering products to 4 cities in New Zealand- • Auckland • Hamilton • Wellington • Christchurch Free delivery service is also available in these cities. Thus, you will never be concerned about your loved ones who stay away from you. Pick a gift and add it to the shopping cart. We can deliver your gift to your dear ones’ doorsteps. Moreover, our efficient team can deliver products within the shortest period.

At Gift Delivery, we have a range of shipping options. In case of urgent delivery, you can choose a fixed time delivery service and morning delivery timeslot. We charge an additional amount for these services. However, we have also a free delivery time slot.

After receiving your order, we begin to process it. When we start shipping the products, we will send an email with a unique tracking number. But, you may also send an email to our team and request us to show the order status. Moreover, we are available to communicate with you via Whatsapp.

We do not make multiple attempts for delivery. In some cases, the courier company sends a re-delivery notice. It may also ask a neighbor to receive the gift package. We will consider this order fulfilled and make no refund. It happens due to o Incorrect delivery details o Incorrect contact number- The recipient is unreachable o The recipient refusing to accept the package o The recipient’s house is locked.

There are different cutoff times for every product we deliver for our customers. The delivery address may also cause a variation.

When the recipient is not available during the delivery to receive the package, it results in an undelivered order. Our delivery team will send it back to our order fulfilment center. However, you can reach us and know about the undelivered shipment.

Yes, we can deliver edible products, including alcoholic drinks. But, make sure that the chosen destination is within New Zealand. Thus, you can send wine to your friends and let them celebrate a party. Moreover, you may add a personalized note to your wine gift package. However, the age of the wine package recipient must be above 21 years.

9 am-3pm is the free delivery time slot available for you. You may also make a special request for delivering a product at a particular time. You can select fixed-time delivery option in this case.

We have a large network of reliable partners and service providers who help us in sourcing our products. Our company always chooses products of the best brands to ensure premium quality. You can buy our gifts at a reasonable price.

We present you with multiple online payment methods. You can pay us using PayPal, Maestro, Cirrus, and Visa cards. As these international cards are acceptable, you may buy products from any country and send them to someone in New Zealand. We also accept Master cards and Rupay cards.

You can contact our team via email to know about your requirements. You may also send a message via WhatsApp.

We need some basic details, including o The recipient’s name o Address o The recipient’s contact number o The preferred time slot and date for delivery o Custom message to send a personalized gift o Sender’s name and contact details o Billing information The product I have received does not match the item ordered by me. What will I do? Generally, it does not happen, as our team is highly dedicated. Still, you can talk to our customer representatives to solve your problems.

Yes. We have several options for combo packages, as our customers prefer buying them on special occasions. You may also create a personalized combo gift basket for your near and dear ones. Combo deals are best for celebrating Valentine’s Day, birthdays, marriage anniversaries, and other moments.

The delivery time can vary with the type of products that you have ordered. Still, you can find the standard time while placing the order. However, adverse weather conditions, political issues, and natural disasters can cause a delay.

We have a real-time representative to chat with you at any time.